Frequently Asked Questions
FAQ Section Name
First, register for an account in order to receive automatic discounts if there are any promotions ongoing. Then shop for what you need and once you are done, click "view chart" to check on your purchases. Once you are certain about the ietms in your "basket", please go to checkout and follow the three steps to check out process. You will be directed to PayPal for Credit Card Payment. Once payment is done, you will receive an order confirmation via email to inform you order is confirmed and we will be processing your orders.
We will send out SMSes to notify customers on the delivery of their orders. Providing your phone number ensures that you receive this notification. We may also call you in regards to your orders.
To enjoy the best experience on grolossal, please ensure that you have a working internet connection and are using the latest version of the following supported browsers:
- Google Chrome / Mozilla Firefox / Safari / Internet Explorer 9 or above
If this does not solve the issue, please try one of the following methods:
(1) Try to load the website on a different device or network
(2) Restart your computer
(3) Use a different browser to load the website
(4) Reset your modem and router
At the login page, click on "Forgot password" to reset your password. A new password will be sent to your email address.
Sorry no! Email address is your user ID for online login. It cannot be changed once it is created.
Sorry no! Online login requires an email address as the user ID.
You will not be able to do online login without a vaild email address or phone number. Yet, your member status will remains vaild.
We are sorry that we do not provide tracking number. Neverthelss, we will send SMS to notify you on the day of delivery.
We will send SMS notification to inform you in advance of the delivery schedule. Please contact us immediately if there is nobody to receive the goods. If you are not at home for your delivery, we reserve the right to charge you a re-delivery fees of $10.
Absolutely! You can change your delivery address if your order has not been dispatched. Please contact our service staff to make the neceassry arrangement.
Absolutely! But you must notify us in writing, at least 24 hours in advance before scheduled delivery time. Please note that this means a transfer responsibility for the goods to you or your authorised personnel. Grolossal will not be liable for missing items after the responsibility has been transferred.
Each delivery note that is attached to the order will state the items you can expect to find inside. Please check the delivery note to make sure you are not missing anything. We will make a full refund of the undelivered items and we will also email an updated invoice.
With a minimum of S$60, delivery is free locally, subjected to terms and conditions stated in our delivery policy. For orders below the minimum amount, a delivery charge of S$7 will apply.
Due to safety, privacy and time, our company restricts our delivery staff from entering your home. The order will be completed at your door entrance or your concierge.